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Refunds & Return Policy

At Date Delight, we are committed to delivering fresh, high-quality products. Due to the perishable nature of our food items, we follow a strict but fair refund and return policy.

Please read the policy carefully before placing your order.

1. Returns Policy

Because our products are edible and perishable, we do not accept returns once the product has been delivered.

However, we may offer a replacement or refund under the following conditions:

  • You received a damaged package
  • You received the wrong product
  • The product is spoiled or unfit for consumption
  • The package was tampered with before delivery

     

To be eligible, you must notify us within 24 hours of delivery.

2. Refund Eligibility

To process a refund or replacement request:

  • Share clear photos and videos of the product and packaging
  • Provide your order number
  • Contact us within 24 hours of receiving the order

Requests made after 24 hours of delivery may not be eligible for review.

3. Refund Process

Once your request is reviewed and approved:

  • Refunds will be processed to the original payment method
  • Refunds may take 5–7 business days to reflect in your account (depending on your bank/payment provider)

In some cases, we may offer a replacement instead of a refund.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Incorrect shipping address provided by the customer
  • Delivery delays caused by courier partners
  • Product taste preference dissatisfaction
  • Opened or partially consumed products (unless damaged/spoiled)

     

5. Order Cancellation

Once an order has been successfully placed and confirmed, it cannot be cancelled. As our products are prepared and processed promptly to ensure freshness and timely delivery, we are unable to accommodate cancellation requests after the order is submitted. We kindly request customers to review their cart details, shipping information, and product selections carefully before completing the purchase.

6. Bulk & Customized Orders

Bulk and customized orders are non-refundable once production has started. Please confirm all details carefully before placing such orders.

7. Contact Us

For refund or replacement requests, please contact:

Date Delight Support Team
Email:info@datedelight.co.in
Phone/WhatsApp: +91 92204 30433
Order ID: Required in all communications

Date Delight & Co.

Date Delight creates naturally sweet, sugar-free date bites made with clean ingredients. We believe healthy snacking should be nourishing and delicious.

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