Once the order has been placed, Date Delight and Co will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our concerned team to find an amicable solution that is fair to all parties.
In case of Missing or Spoiled product
Date Delight and Co needs to be notified of missing or spoiled product within 2 days from delivery date via email to info@datedelight.co.in or WhatsApp +91 8076454112.
In the email or WhatsApp, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent.
We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained.
We will work with you on providing an amicable solution.
Damaged and spoiled Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
If all identified clearly, we will be happy to promptly re-send the missing and damaged product.
